What happened?

Pick the closest one. You can explain in your own words later.

• AI'm not the person you're looking forYou've reached the wrong person entirely.
• BI don't owe this debtYou recognise the creditor, but not this balance.
• CI already paid thisSettled directly with the creditor, or earlier with us.
• DThe amount is wrongYou owe something, but not this figure.
• EHow I was treatedThe tone, the timing, or how often you were contacted.
• FYou contacted someone else about meFamily, a neighbour, or your employer.
• GSomething elseTell us in your own words.