If the servicer fails, the cashflows do not.
Masar is a pre-appointed standby servicer for Saudi receivables facilities. We hold a tested, current copy of the servicing environment — and on the facility agent's instruction, we take over without a gap anyone can see.
Warm standby — the binding numbers
Customer communications
T+1
One business day from invocation, verified by route proofs
Full operational servicing
≤ 14 days
A managed programme with exit criteria per window
Cash application
D+1
Posting and reconciliation, exceptions worked to closure
Facility-agent pack
D+5
With KPI commentary and variance notes
Recovery objectives
4h / 4h
RPO and RTO, tested by restoration drills
Exception handling
≤ 24h
To classify, assign an owner and give an ETA
The lender's security is the instalment stream — and the stream only flows while someone is operating.
If the primary servicer is disrupted — operational failure, insolvency, a prolonged outage — collections stop, the waterfall breaks, and the portfolio loses value on every silent day. A pre-appointed, tested backup servicer turns that open-ended risk into a controlled event with a known shape.
In Saudi Arabia, the risk is structural
There is no third-party servicing market in the Kingdom, so the originator services its own book. That makes originator failure and servicer failure one event, not two — and it is why SAMA already requires a contingency plan for provider failure, a documented alternative, and yearly testing. Masar is that plan, tested.
Watch the servicer fail. Watch the cash keep coming.
Standby, invocation, transition — the three states, and the one number the lender actually watches.
Readiness you can put in a credit file.
Anyone can sign a backup servicing agreement. The product is the evidence that it works before it is ever needed.
Readiness Certificate
Addressed to the facility agent, dated, issued only after acceptance testing and a live simulation both pass.
Route proofs
Delivery reports and test transactions showing every communication and payment channel works end to end.
A drill calendar
Tabletop quarterly, live cutover simulation annually — the yearly provider test SAMA already expects, discharged.
Audit-grade controls
SSO and MFA, least privilege, four-eyes changes, immutable logs. Processing in the Kingdom.
SAMA's outsourcing rules already require a contingency plan for provider failure and a documented alternative provider. Masar answers that requirement with an artefact instead of an assertion.
You pay to stay ready. Activation costs only if invoked.
Setup
Integration, acceptance testing, runbook, Readiness Certificate.
Standby retainer
Data refresh, escrow, drills, evidence — the only recurring cost.
Transition
Cutover and the fourteen-day programme to business as usual.
Active servicing
Success-based, on amounts actually collected. No pass-through fees.
Figures are scoped per facility and set out in the pricing schedule. Ask for a quote and the assumptions come written down.
Any receivable with a schedule and an identifiable payer.
- BNPL and consumer instalments
- Lease and rental receivables, incl. Ejar-registered books
- Auto and equipment finance, incl. SIJIL-registered leases
- Personal and consumer finance
- SME and revenue-based facilities
- Telco, utility and subscription receivables
Bring us into the diligence, not the crisis.
Send the servicing schedule and reporting requirements; we come back with a posture recommendation, a data-mapping checklist and a drill calendar.